FIBR PAYGO

Home Portfolio FIBR

Area of Work:Access to Basic Services; Business Innovation

Key Partners/Clients:Safe Water Network, BrightLife, ZOLA Electric, and Mastercard Foundation (Client)

PAYGo is a workstream of the FIBR Project which worked with Off-Grid Electric’s (OGE) operations teams to execute pilots and sales experiments to field-test optimized product offerings, incentives, and interventions. In extending financial services to low-income customers, our engagement with OGE focused on developing the foundational data analytics modules to improve customer segmentation and payment behavior, predicting and reducing churn, and understanding customer lifetime value.

 

Questions We Sought  to Answer about PAYGo:

  1. Data-Driven Financial Operations: How can data be used to drive more efficient customer selection and segmentation, post-sale interventions, and to offer better-customized services?
  2. Customer Payment Frictions: How can the model be adapted to markets with less mobile money, and how can customer payment frictions be reduced?
  3. Agent Network Management: What’s the right agent compensation model and how can data be used to improve agent engagement?
  4. Unlocking Local Capital: How can the sector’s growth be financed, and what’s the role of local capital?

Featured Insights

The Potential of PAYGo for Achieving Water and Sanitation for All (SDG 6)

To “ensure availability and sustainable management of water and sanitation for all (SDG 6),” water service providers need to innovate and adapt successful service models from other sectors. Launched on World Water Day, March 22, FIBR’s PAYGo Water Brief explores how digital … Continue reading →

FIBR – How can data help PAYGo providers better serve and retain customers?

FIBR, a program of BFA and Mastercard Foundation, is working with Off-Grid Electric’s (OGE) operations teams to execute pilots and sales experiments to field-test optimized product offerings, incentives, and interventions. In extending financial services to low-income customers, our engagement with … Continue reading →

Why is FIBR working with PAYGo and MSMEs in particular?

PAYGo is a workstream of the FIBR Project which worked with Off-Grid Electric’s (OGE) operations teams to execute pilots and sales experiments to field-test optimized product offerings, incentives, and interventions. In extending financial services to low-income customers, our engagement with … Continue reading →

What does FIBR do?

A look at FIBR in 2018, covering our work in PAYGo and MSME (FIBR video v18-FinalCutv1 without VO and premiered at peer convening 2018).